Shania Marie Ang
- Cebu City, Philippines
- July 2, 2025
Highly motivated and results-oriented professional with a strong academic background and experience in the hospitality industry, possessing management skills and a flexible, hands-on approach. Proven ability to provide exceptional service, anticipate guest needs, and contribute to a positive dining experience. Adept at multitasking, handling challenging situations with grace, and collaborating effectively with team members to ensure smooth operations.
Education
Magna Cum Laude, Overall Top 1 in our department
Experience
Greeted customers, demonstrated in-depth knowledge of menu items, daily specials, and beverage selections, offering recommendations and answering guest inquiries.
Ensured guest satisfaction by promptly addressing concerns and proactively anticipating needs, leading to positive feedback and repeat business.
Collaborated with BOH and FOH teams to ensure efficient service flow and a seamless dining experience for all guests.
Processed payments accurately, handled cash and credit card transactions, and reconciled daily sales.
Managed stock levels, facilitated supply orders, and accurately prepared cash drawers and petty cash.
Supported the development and implementation of team schedules, assisted with staff issue resolution, fostering a collaborative work environment.
Handled guest reservations through various channels such as emails and online booking platforms.
Processed payments and providing guests with confirmation details.
Provided customer service by answering inquiries, addressing concerns, and assisting guests with reservation modifications.
Coordinated with other hotel departments to ensure smooth guest transitions and to fulfill special requests.
Maintained accurate and up-to-date records of reservations, cancellations, and guest interactions.