Leonard Ephraim Montenegro
- CITY OF BAGUIO, Philippines
- July 29, 2025
Trained to observe, evaluate, predict, and change clients' behavior with practical knowledge in serving customers, consumers, co-workers, and management.
A former customer service representative experienced in taking
inbound calls.
Skilled in empathy, active listening, and patience. Pursuing to be efficient in areas of life such as financial, physical, mental, and socio-emotional.
Education
Relevant courses
•Introduction to Psychology
•Psychological Statistics
•Biological and Physiological Psychology
•Developmental Psychology
•Theories of Personality
•Cognitive Psychology
•Field Methods in Psychology
•Social Psychology
•Culture Psychology
•Industrial Psychology
•Organizational Psychology
Experience
•Helped over 300 clients resolve issues and concerns
•Provided various inquiries about product information
•Alleviated emotional clients through empathy, patience, and active listening
•Trained to use positive language and communication
•Finished 730 hours of training period
•Presented Life Stage Financial Planning to clients
•Advised clients financially
•Introduced financial planning and security to clients