Technical Support Manager Jobs in Canada 2023 – Apply Now

Technical Assist Supervisor Jobs in Canada 2023: Aviron, a Y-combinator agency, is a related rowing machine targeted at consumer expertise and primarily based on a complicated gaming platform. We’re delighted to increase our workforce and share our purpose of building a health leisure platform that encourages sport psychology and know-how versus the extra standard instructor-led linked train.

Aviron is backed by preliminary buyers Samsung and Formic Ventures (based by Michael Antonov, the co-founder of Oculus), and has lately raised Collection A funding led by funding agency Stripes. The corporate has over $23.5M in backing and is experiencing speedy development (600%+ YoY) and top-percentile consumer engagement whereas serving to enhance individuals’ lives.

We reveal our dedication to enhancing the well-being and health of actual, on a regular basis individuals by not utilizing fashions or skilled athletes in our commercials and by cultivating a fanatical, supportive, and constructive group, which you might be extremely inspired to affix with a view to acquire a real understanding of Aviron.

Particulars About Technical Assist Supervisor Jobs in Canada 2023

Aviron is an effective selection if:

• Your search for a place that locations a premium on private {and professional} improvement (*Aviron helps improvement by means of a private training allowance).
• You search a usually flat group with amicable members that locations a premium on benefit (i.e. good work)
• You might be self-motivated and create glorious work.
• You aren’t keen on workplace politics.
• You wish to personalize your work from start to finish.
• You need ample assistance and assets (i.e. finances) to complete the work in query.
• You need to make an effect and see your efforts promote growth.

Place Abstract:

As our Tech Assist & Methods Lead, you’ll lead our Tech Assist division by providing our members with best-in-class technical assistance and by supporting and driving outcomes internally. You’ll lead the workforce by means of system connections reminiscent of Zendesk and Ring Central, develop dashboards, and hold the documentation present.

Obligations:

• Supply technical assistance by way of chat, e-mail, and phone to our exterior members.
• Assume the position of workforce chief for our current Tech Assist workers, together with the institution of OKRs, weekly one-on-ones, and so forth.
• Planning and strategizing for the additional evolution of the division
• Managing programs (Zendesk, Ring Central, and so forth.)
• Salesforce knowledge dashboard improvement
• Set up departmental targets and key outcomes.
• Create SOPs
• Generate stories for the CEO and govt workforce
• Assist with knowledge loss administration and figuring out solutions
• Extra duties as assigned

{Qualifications}:

• Schooling on the school or college degree in a technical assist/systems-related self-discipline.
• 3-5 years of Technical Assist and/or Buyer Service Expertise
• Expertise in workforce management is critical.
• Experience with Zendesk, Ring Central, and Salesforce is a plus.
• Glorious information on Microsoft Workplace Suite and Google Suite. Functionality to thrive in a fast-paced, inventive office whereas paying shut consideration to elements and sustaining excessive requirements of high quality.
• A motivated particular person with superior problem-solving and mission administration abilities who can meet weekly deadlines.

Aviron supplies equitable employment alternatives. Everyone seems to be accepted and has the chance to develop with us in a setting that’s protected and stimulating.

Work Schedule

This place has the next work schedule:

• Monday by means of Friday Workdays

Benefits & Perks

This place has the next advantages:

• Medical protection
• Paid to Go Away Time (PTO)
• Journey & spending bills
• Instruction {and professional} development
• Dental Insurance coverage